Terms & Conditions
1.1 Starr Holiday Homes trading address is The Studio, 49 Main Road, Holme next Sea, Norfolk PE36 6LA.
1.2 Customers renting property through Starr Holiday Homes are referred to as “the Guest”
1.3 Starr Holiday Homes nominated Booking Partner are Barefoot Retreats who has no propriety interest in the properties but merely acts as agent for Starr Holiday Homes. The rental arrangements are made by Barefoot Retreats on behalf of Starr Holiday Homes and the contractual relationship is directly between Starr Holiday Homes and the Guest.
2. Duration and Times of Rental
2.1 Rentals are for a maximum of 4 weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified. This period hereafter is referred to as “the Holiday”
2.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”). The period booked cannot be exceeded unless Starr Holiday Homes gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
3.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of 30% of the rent is payable.
3.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, plus any additional charges, including a non-refundable Damage Waiver Fee, must be paid at the time of booking.
3.3 Should Starr Holiday Homes not accept or reject a booking request, all sums of money paid by the Guest in relation to the Holiday will be refunded immediately by Barefoot Retreats.
3.4 All bookings are subject to a £20.00 booking fee payable to Barefoot Retreats.
3.5 All properties are subject to the Damage Waiver Policy, there will be a non-refundable damage waiver fee charged of £30.00
4. Final Payment
4.1 Unless otherwise agreed by Starr Holiday Homes in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out on the Starr Holiday Homes website at the time of booking.
4.2 Subject to the Cancellation provision in Clause 5 below, as soon as the booking is received and accepted by Starr Holiday Homes and the Guests are in receipt of the Barefoot Retreats Booking Confirmation the guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the holiday.
4.3 Payment of the rent and additional charges are payable to Barefoot Retreats eight weeks before the start of the Holiday (“the Due Date”), Non-payment by the Due Date may, at the sole discretion of Starr Holiday Homes, be treated as notice of cancellation.
4.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, Starr Holiday Homes have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.
4.5 Starr Holiday Homes shall not be responsible for sending reminders of the Due Date.
4.6 The dates of the Holiday may be changed providing the property is available for the new dates. In this case, a £30 re-booking fee is payable to Barefoot Retreats.
5.1 Once a booking has been confirmed by Barefoot Retreats acting on behalf of Starr Holiday Homes, the booking can only be changed or cancelled with the written agreement of Barefoot Retreats acting on behalf of Starr Holiday Homes.
5.2 If as a Guest you wish to cancel the booking, you as the Guest must notify Starr Holiday Homes in writing (the “Cancellation Notice”).
5.3 A booking can only be cancelled prior to the start of a letting.
5.4 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the Holiday start date that Starr Holiday Homes have received the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the holiday) is set out below:
0 to 56 days – 100% of balance required
57 days or more – Deposit retained
5.5 In the event of Starr Holiday Homes receiving a Cancellation Notice, Starr Holiday Homes will re-market the cottage for the cancelled holidays date. In the event of the cottage reselling for the full price, Barefoot Retreats acting on behalf of Starr Holiday Homes will return the deposit or full balance minus a £30 cancellation administration fee. If the property resells for a lesser price, the Guest will be refunded the lesser price minus the £30 administration fee.
5.6 Guest are required to take out cancellation and holiday insurance.
6. Damage Waiver
6.1 For all our properties you will be required to pay a non-refundable Damage Waiver Fee, which is property specific and will be advised to you at the time of booking, as a Waiver to cover accidental damage, loss or loss of rental as a result of the conduct of the guest or members of the guest’s party, or any other person authorised to enter the property at the guest’s invitation or authority. Guests are liable for loss and damage caused to Starr Holiday Home’s property and contents to the full value of loss even though the value of the loss exceeds the damage deposit.
6.2 Please note this payment is returned within 5 working days of your departure. Guests are liable for loss and damage caused to the owners’ property and contents to the full value of the owners’ loss even though the value of the loss exceeds the damage deposit.
At Starr Holiday Homes we do our utmost to acknowledge all damage to our properties, however, please be aware that any damage found on your arrival must be reported to the Office at your earliest convenience. If damage is present after your departure that has not been reported, you will be liable for this. We completely appreciate that accidents can happen, however we would be grateful if we are always made aware.
7. Price changes
Starr Holiday Homes reserves the right to amend prices on the website due to errors or omissions, but such charges shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended prices is significantly higher than the original price quoted.
8. Method of Payment
Payments may be made by electronic bank transfer, cheque, debit card or credit card. Cheques should be made payable to Barefoot Norfolk Limited the recognised Booking Partner of Starr Holiday Homes. Post-dated cheques are not acceptable. Any charges raised against Barefoot Retreats by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed onto the Guest who is liable to reimburse Barefoot Retreats the Booking Partner of Starr Holiday Homes.
9. The Guests Obligations
9.1 To pay for any losses or damages to the property and contents caused by The Guest or a member of their party (reasonable wear and tear excluded) and inform Starr Holiday Homes immediately so items can be replaced or repaired prior to the arrival of future Guests.
9.2 To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered. A cleaning service is not provided during the holiday unless otherwise specified. Should Starr Holiday Homes be dissatisfied with the condition of the property upon the guests’ departure, the additional cleaning will be charged at £20 per hour and will be claimed from the Damage Waiver.
9.3 On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly. In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.
9.4 To permit the Owners and Barefoot Retreats reasonable access to the property.
9.5 Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to Barefoot Retreats at the time of booking.
9.6 Not to sell or transfer the booking to another party without Barefoot Retreats agreement.
9.7 Not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less.
9.8 Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
9.9 Not to smoke at any of our properties. Smoking is permitted outside the property on condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure.
10.2 Nothing in these clauses excludes or limits the liability of Starr Holiday Homes: For death or personal injury caused by Starr Holiday Homes or Barefoot Retreats. For any matter which it would be illegal for Starr Holiday Homes or Barefoot Retreats to excluded or attempt to excluded their liability.
11. Personal Belongings
If the Guest, or any members of your party leave any personal belongings behind at the property after departure, the Guest will be charged the cost of postage and packaging and an admin fee to have them returned. Any items found will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.
12.1 We have a strict No Pets policy.
13. Non-availability of Property
13.1 If for any reason beyond Starr Holiday Homes control the property is not available on the date booked (owing, for example, to flood damage) all rent and charges paid in advance by the guest will be refunded. Please note that refunds may take up to 30 days to be processed.
14. Group Bookings
Starr Holiday Homes reserves the right to refuse a booking from a) all male or all female parties of more than six people or b) groups of three or more single people under the age of 18, especially during Hunstanton Tennis Week which takes place in August of each year.
15. The Holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of schedule 1, paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant.
16.1 All complaints must be notified to Starr Holiday Homes or Barefoot Retreats as soon as reasonably practicable, as it may be necessary to carry out an on-the-spot investigation and if necessary take remedial action. Guests have a legal obligation to mitigate their loss.
16.2 If Starr HolidayHomes or Barefoot Retreats are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.
17. Breach of Contract
17.1 If there is a breach of any of these clauses by the Guest or any of their party, Starr Holiday Homes or Barefoot Retreats reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
17.2 If there is a breach of any of these conditions by Starr Holiday Homes or Barefoot Retreats then the Guests have the right to end the Holiday and leave.
17.3 Ending the Holiday by Starr Holiday Homes or Barefoot Retreats or the Guest does not affect that party’s other rights and remedies.
18. Data and Privacy
18.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. By booking with us you are deemed to have consented to the use of personal information for this purpose.
18.2 Starr Holiday Homes and Barefoot Retreats are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
19. Governing Law
Starr Holiday Homes, Barefoot Retreats and the Guest, agree that the law applying to this Contract will be English law and that we agree that the jurisdiction of the English Courts shall apply in any dispute or claim arising out of this agreement.
Updated 31 March 2022