Terms & Conditions
1.1 Starr Holiday Homes office is at 49 Main Road, Holme-Next-The -Sea, Norfolk, PE36 6LA.
1.2 Customers renting property through Starr Holiday Homes are referred to as “the Guest”
1.3 The rental arrangements and the contractual relationship is directly between Starr Holiday Homes and the Guest.
2. DURATION AND TIMES OF RENTAL
2.1 Rentals are for a maximum of 4 weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified. This period hereafter is referred to as “the Holiday”
2.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”). The period booked cannot be exceeded unless Starr Holiday Homes gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
3.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of 30% of the rent is payable.
3.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, plus any
additional charges, including a non-refundable Damage Waiver Fee, must be paid at the time of booking.
3.3 Should Starr Holiday Homes not accept or reject a booking request, all sums of money paid by the Guest in relation to the Holiday will be refunded immediately.
3.4 All bookings are subject to a £25.00 booking fee.
3.5 The Damage Waiver Policy is a non-refundable damage waiver fee charged at a set amount.
4. FINAL PAYMENT
4.1 Unless otherwise agreed by Starr Holiday Homes in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out on the Starr Holiday Homes website at the time of booking.
4.2 Subject to the Cancellation provision in Clause 5 below, as soon as the booking is received and
accepted by Starr Holiday Homes and the Guests are in receipt of the Booking Confirmation, the guest is
liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the holiday.
4.3 Payment of the rent and additional charges are payable to Starr Holiday Homes eight weeks before the start of the Holiday (“the Due Date”). Non-payment by the Due Date may, at the sole discretion of Starr
Holiday Homes, be treated as notice of cancellation.
4.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, Starr Holiday Homes have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.
4.5 Starr Holiday Homes shall not be responsible for sending reminders of the Due Date.
4.6 The dates of the Holiday may be changed providing the property is available for the new dates and Starr Holiday Homes accept the change. In this case, a £35 re-booking fee is payable to Starr Holiday Homes.
5.1 Once a booking has been confirmed by Starr Holiday Homes, the booking can only be changed or
cancelled with the written agreement of Starr Holiday Homes.
5.2 If as a Guest you wish to cancel the booking, you as the Guest must notify Starr Holiday Homes in
writing (the “Cancellation Notice”).
5.3 A booking can only be cancelled prior to the start of a letting.
5.4 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the Holiday start date that Starr Holiday Homes have received the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the holiday) is set out below:
0 to 56 days – 100% of balance required
57 days or more – Deposit retained
Please note refunds can take up to 30 days to be processed
5.5 In the event of Starr Holiday Homes receiving a Cancellation Notice, Starr Holiday Homes will re-market the cottage for the cancelled holidays date. In the event of the cottage reselling for the full price Starr
Holiday Homes will return the deposit or full balance minus a £35 cancellation administration fee. If the property resells for a lesser price, the Guest will be refunded the lesser price minus the £35 administration fee. Guests will receive any refund due, once their original booking date has passed.
5.6 Guests are required to take out cancellation and holiday insurance.
6. DAMAGE WAIVER
6.1 You will be required to pay a non-refundable Damage Waiver Fee, which is property specific and will be advised to you at the time of booking, as a Waiver to cover accidental damage, loss or loss of rental as a result of the conduct of the guest or members of the guest’s party or any other person authorised to enter the property at the guest’s invitation or authority. Guests are liable for loss and damage caused to the
owners’ property and contents to the full value of the owners’ loss even though the value of the loss
exceeds the damage deposit.
At Starr Holiday Homes, we take pride in offering a beautiful and creative home and we do our utmost to maintain our properties, however should any damage be found on your arrival, this must be reported to the Office at your earliest convenience. If damage is present after your departure that has not been reported, you will be liable for this. We completely appreciate that accidents can happen, however we would be grateful if we are always made aware.
7. PRICE CHANGES
Starr Holiday Homes reserves the right to amend prices on the website due to errors or omissions, but such charges shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the
booking if the amended prices is significantly higher than the original price quoted.
8. METHOD OF PAYMENT
Payments may be made by electronic bank transfer, cheque, debit card or credit card. Cheques should be made payable to Starr Holiday Homes. Post-dated cheques are not acceptable. Any charges raised against Starr Holiday Homes by their bank for handling dishonoured cheques, bank transfers or any other
payments will be passed onto the Guest who is liable to reimburse Starr Holiday Homes.
9. THE GUESTS OBLIGATIONS
9.1 To pay for any losses or damages to the property and contents caused by The Guest or a member of their party (reasonable wear and tear excluded) and inform Starr Holiday Homes immediately so items can be replaced or repaired prior to the arrival of future Guests.
9.2 To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered. A cleaning service is not provided during the holiday unless
otherwise specified. Should Starr Holiday Homes be dissatisfied with the condition of the property upon the guests’ departure, the additional cleaning will be charged at £25 per hour and will be claimed from the Damage Waiver.
9.3 On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly. In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.
9.4 To permit Starr Holiday Homes reasonable access to the property.
9.5 Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to Starr Holiday Homes at the time of booking.
9.6 Not to sell or transfer the booking to another party without Starr Holiday Homes agreement.
9.7 Not to exceed the total number of people stipulated in the property description – a cot may only be
occupied by a child aged 24 months or less.
9.8 Not to cause an annoyance or become a nuisance to occupants of adjoining or neighbouring premises.
9.9 Not to smoke at any Starr Holiday Homes property. Smoking is permitted outside the property on
condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure.
10.1 Starr Holiday Homes will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless Starr Holiday Homes is
responsible. In addition, Starr Holiday Homes accept no liability for loss of, or damage to the Guest’s
possessions on the property or land.
10.2 Nothing in these clauses excludes or limits the liability of Starr Holiday Homes: For death or personal injury caused by Starr Holiday Homes negligence. For any matter which it would be illegal for Starr Holiday Homes to exclude or attempt to exclude their liability.
11. PERSONAL BELONGINGS
If the Guest, or any members of your party leave any personal belongings behind at the property after
departure, the Guest will be charged the cost of postage and packaging and an admin fee to have them
returned. Any items found by the servicing company responsible for the property will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.
12.1 Pets are not permitted at any of Starr Holiday Homes.
12.2 Any pets found at any of Starr Holiday Homes will result in the holiday being cancelled and the Guest and party will be asked to leave with immediate effect.
12.3 All costs relating to the pets will be fully recovered.
13. NON-AVAILABILITY OF PROPERTY
If for any reason beyond the Owners control the property is not available on the date booked (owing, for example, to flood damage) all rent and charges paid in advance by the guest will be refunded. Please note that refunds may take up to 30 days to be processed.
14. GROUP BOOKINGS
Starr Holiday Homes reserves the right to refuse a booking from a) all male or all female parties of more than six people or b) groups of three or more single people under the age of 18, especially during
Hunstanton Tennis Week which takes place in August of each year.
15. THE HOLIDAY
The Guest has the right to occupy the property for a holiday only (within the meaning of schedule 1, para- graph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a
relationship of Landlord and Tenant.
16.1 All complaints must be notified to Starr Holiday Homes as soon as reasonably practicable, as Starr Holiday Homes may be required to carry out an on-the-spot investigation and if necessary, take remedial action. Guests have a legal obligation to mitigate their loss.
16.2 If Starr Holiday Homes are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.
17. BREACH OF CONTRACT
17.1 If there is a breach of any of these clauses by the Guest or any of their party, Starr Holiday Homes
reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
17.2 If there is a breach of any of these conditions by Starr Holiday Homes, then the Guests have the right to end the Holiday and leave.
17.3 Ending the Holiday by Starr Holiday Homes or the Guest does not affect that party’s other rights and remedies.
18. DATA AND PRIVACY
18.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and
information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. By booking with us you are deemed to have consented to the use of
personal information for this purpose.
18.2 Starr Holiday Homes is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
19. GOVERNING LAW
Starr Holiday Homes, agree that the law applying to this Contract will be English law and that we agree that the jurisdiction of the English Courts shall apply in any dispute or claim arising out of this agreement.
**Cancellation Once a booking has been confirmed by Starr Holiday Homes, the booking can only be changed or
cancelled with the written agreement of Starr Holiday Homes. If as a Guest you wish to cancel the booking, you as the Guest must notify Starr Holiday Homes in writing (the “Cancellation Notice”). A booking can only be cancelled prior to the start of a letting. In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the Holiday start date that Starr Holiday Homes have received the Cancellation notice. The Cancellation Charge (as a percentage of the rental cost of the holiday) is as follows: 0-56 days – 100% of balance
required 57 days or more – Deposit retained In the event of Starr Holiday Homes receiving a Cancellation Notice,
Starr Holiday Homes will re-market the cottage for the cancelled holiday date. In the event of the cottage reselling at the full price, Starr Holiday Homes will return the deposit of full balance minus a £30 cancellation administration fee. If the property resells for a lesser price, the Guest will be refunded the lesser price minus the £30 administration fee. Starr Holiday Homes strongly recommends the Guest takes out cancellation and holiday insurance.